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Your business is important to us and we want you to be a
satisfied customer. We want to do
our best to help you to meet your musical goals.
Price Tags and
Lists
Each instrument, bow, and case will be marked with a
sticker or tag clearly stating the price. A list of repair prices is
also available for your inspection.
Pricing
We hope you will agree that we offer excellent sounding
instruments, fine bows, skilled repairs, and choice accessories at some of
the lowest prices in Seattle. We want to offer you a good deal, but we
also need to stay in business.
Please respect prices as marked; our low prices are not increased to
allow for haggling. However, we will
give a 3% discount if you will pay by cash, rather than credit card or
check (sales greater than $500 only).
Purchases
We accept Mastercard, Visa,
Discover, checks (see below), and cash.
Checks
Regrettably, we have had trouble with fraudulent checks
for fairly large sums of money. Checks
must be accompanied by two forms of picture ID, and the person shown on the
ID must be present. Signatures on ID and check must match closely. We
reserve the right to phone the bank to ask if the check is valid. Please do not phone and say that someone
else is going to bring your check in for a purchase. Such sales will be declined unless we
have known you for a long, long time.
Trials
Home trials of instruments and bows are at our
discretion. Items must be returned undamaged by the agreed upon date (generally
5 days or less), or the purchase will be finalized. A valid credit card and
WA state driver’s license and must be presented prior to trial, and the
trial must be requested and guaranteed by someone 18 years of age or older.
Customer is responsible for damage, theft, or loss. Our insurance does not cover trials.
Guarantees
Instruments: Materials and craftsmanship are guaranteed
for one year (accidents and other causes of damage are not included). Strings
are excluded. Credit for returns are at our discretion and only if the
product appears to be defective and is accompanied by a valid sales
receipt. All sales are
final--Refunds are not available.
Bows: Problems
arising in 30 days or less are repaired at no cost (again, accidents are
not included). Any broken or
defective parts (including rehairs) must be presented at our Kenmore service counter within 30 days
of purchase so that we can verify that a failure has occurred. We will not pay for repairs done by
others. All sales are final--Refunds are not available.
100% Trade-in
Allowance makes it easy for players to advance
Your full purchase price (not including sales tax) on a
bow, instrument, or case at Kenmore Violins can be traded in towards the
value of a more advanced bow, instrument or case. Note:
Offer applies to a one-time upgrade towards the same type of item of equal
or greater value. Combining items is
not allowed. No cash value or
credit. Goods must be returned in
the same condition as they were bought, with a valid receipt.
Teacher
Commissions
Out of respect for our valued customers, no secret sales
commissions to teachers or others will be given. If your teacher requires a commission we
will add it to your sales receipt, out in the open, so everyone knows what
is going on.
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