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Your business is important to us and we want you to be a
satisfied customer. We want to do
our best to help you to meet your musical goals.
Price Tags and
Lists
Each instrument, bow, and case will be marked with a
sticker or tag clearly stating the price. A list of repair prices is
also available for your inspection.
Trials
Home trials of instruments and bows are at our
discretion. Items must be returned undamaged by the agreed upon date (generally
5 days or less), or the purchase will be finalized. A valid credit card and
WA state driver’s license and must be presented prior to trial, and the
trial must be requested and guaranteed by someone 18 years of age or older.
Customer is responsible for damage, theft, or loss.
Pricing
We hope you will agree that we offer excellent sounding
instruments, fine bows, skilled repairs, and choice accessories at some of
the lowest prices in Seattle. We want to offer you a good deal, but we
also need to stay in business. Please
respect prices as marked; our prices are not increased to allow for
haggling. However, we will give a 3%
discount if you will pay by cash, rather than credit card or check (sales
of greater than $500 only).
Occasionally, coupons in our newsletter offer special sales offers.
Guarantees
Instruments: Materials and craftsmanship are guaranteed
for one year (accidents and other causes of damage are not included).
Strings are excluded. Credit for returns are at our discretion,
and only if the product appears to be defective and is accompanied by a
valid sales receipt. Refunds are not
available.
Bows: Problems
arising in 30 days or less are repaired at no cost (again, accidents are
not included). Any broken or
defective parts (including rehairs) must be presented at our Kenmore service counter within 30 days
of purchase so that we can verify that a failure has occurred. We will not pay for repairs done by
others. Refunds are not available.
100% Trade-in
Allowance
An instrument or bow that you buy from us can be traded in later
for another of equal or greater value (consignment sales excluded).
You will be given full value if the instrument or bow is in the same
condition as when you bought it.
Teacher
Commissions
Out of respect for our valued customers, no secret
commissions to teachers or others will be given.
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