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Customer Remarks “Just want to thank you for the photos of (our son) and
his new violin. We love the
photos, and we love your shop and what you do.”
-from
customers on Whidbey Island, WA “As I haven’t
responded since you overhauled my violin, I wanted to say how much I appreciated
all the attention and work that you did! My violin sounds 100% better than it
did before, and my play has been much freer because of it.”
-from a violinist “I just wanted to say thanks for the great
violin you rented me! I had my first
lesson with it last night and it was amazing the difference in tone and ease
of play. My instructor was very
impressed with it as well.” -from
an adult violin student “My daughter is LOVING her new violin and is playing it lots. It's always a pleasure to do business with you, and we will look forward to the next time. So far she is quite thrilled with it. The tone is so rich. She performed for a friend of mine yesterday and it went very well. Thanks again for everything” -from the proud Mom of a fine young violinist “KENMORE VIOLINS. If you need a violin, viola, cello, bass, or mandolin,
this is THE PLACE to go! Jeff Loen, owner and master luthier will take good
care of you.” -from
a Mom & Daughter duo who perform locally “I just wanted to take a
minute to THANK YOU for taking time today to share your knowledge and your
kindness. Your gentle way of listening
and teaching holds the same peaceful energy as does the shop, and the
beautiful pieces awaiting homes that rest in it. Within a month, I plan to visit again to
purchase one of those special instruments.
Thank you again for sharing stories and your passion for
creating. See you soon”
-from a violin enthusiast
“We want to thank you for your excellent
workmanship and expertise on the cello repair. We have so enjoyed doing business with you
and appreciate your honesty and integrity.
Our daughter who plays violin still cherishes hers and you will be
glad to know that it is still in beautiful shape and sounds even richer than
when we first purchased it from you.
We recommend your shop whenever we can!”
-from a parent of string players “Your violin is
in very appreciative hands. I'm sorry I haven't sent a note sooner to say
how pleased I am with the violin. I am enjoying it more and more every
day. You may also be pleased to know that after I left your shop
calling it my own, we went to the other shop to return the other bows, and
they had two instruments ready for me to try at three times the price. I thought I still had bought the best
instrument.”
-from a teacher and
symphony member “I am still enjoying your violin. It sounds good wherever
I play, and I just love how well it stays in tune from day to day. It has
been a real pleasure to play.”
-from the same teacher and symphony member, 9 months after violin
purchase “Just a note to thank you for the work you did on my bow. I realize you went the extra mile for me. Thanks so much. You’ll be hearing from me again.”
-from
a professional violinist “Thanks again for your expert job in
rehairing my Sartory violin bow. It
plays like a dream.” -from a teacher and performer “I am very impressed with the level of service and knowledge you provided during my undertaking of looking for a new violin. During my visit to your shop, you were very friendly and patient. Furthermore, you went the extra mile by giving interesting insight into the history and care of the violin. Overall, a wonderful experience and I look forward to doing business with you in the future!” -from a classical violinist “I have been very pleased with the quality
of service you have given me and my students.
Most recently, you patiently walked a family
through a violin purchase, helping them make a difficult decision. Earlier you restored the camber on my bow,
bringing it back to its original playing capability, and gave me thorough and
prompt appraisals of my instruments for insurance. I trust your professionalism, and regard
you as a very honest and capable technician”
--from a classical string teacher “You rebuilt the bow for my violin built
in 1902 by my grandfather for his daughter, my mother. You thought it was a
good bow, and proved it by rebuilding it. You were right. I wouldn’t have trusted just any repairman
with it. I have enjoyed visiting with you, picking your brains for expertise
on stringed instruments. You’re a good man and a good craftsman.”
--from an older fiddle/mandolin player “Just wanted to thank you for your fine
work on my violin! It sounds terrific! The harmonics ring! You’ve worked
miracles on it! I was just about ready to trade it in.”
--from a classical violinist “I have found your work to be
excellent. You have been honest with
us in terms of what amount of repair our instruments truly need.”
--from a Public School Fine Arts
Administrator “We purchased two violins and two bows.
All have been of excellent quality. He
pays meticulous attention to setting up each violin properly, and thoroughly
backs up the work he does. He also
pays close attention to the quality of the violins he selects to restore, and
prices them fairly. Besides restoring high quality instruments and bows, He
has a love of the instruments, and takes great pleasure in seeing them placed
in the hands of deserving students and professionals. We have always
recommended him to our friends.”
--from the parents of two violin
students “Thank you so very much for both selling
that nice old violin and for the education about violins! It was an absolute
delight to work with you and now I feel I have a luthier that I can count on
for repairs as well. It was an all around pleasant and profitable experience
and for that I thank you very much. I hope to do business with you again in
the not too distant future.”
--from a partner in a violin consignment sale “When you made changes/repairs or
adjustments to my instrument or bow I could always hear and feel
the improvement. You have made the single most significant contribution to my
enjoyment of and quality of my violin and fiddle playing”
--from a classical violinist “I had a chance to finally play the violin
and it sounds great! Specifically it seems to have more resonance and sounds
a bit louder. The tone seems to ring, as if you opened up something inside of
it! The pegs are working much easier and the G is much easier to adjust.
Thanks for your magic touch!”
--from a classical violinist “Repair work has been high quality. We’ve
appreciated the fairness with pricing as well”
--from a music store owner “He’s been a true trooper & help to
musicians in our community. He’s been a big help in the repair/refurbishment
of two string instruments I inherited—a violin and viola. Both will soon be
active as loan instruments to the Symphony.”
--from a local Symphony Board Member “I just wanted to tell you how glad I am
with what you did to my violin. I just played Mendelssohn’s concerto with a
piano player on a Knabe Grand. My Rocca soared better than any Strad,
Guarneri, or Amati. I was just delighted. Thanks so much for your wonderful
shop.”
--from a teacher and performer “He treats each instrument that comes into
his shop as his own and gives each the individual care it deserves. You can
trust him to be careful with your prized instruments. You will get more than
your money’s worth in any repair work done. And to top it all off, he’s a
nice guy and easy to work with.”
--from a violin
owner “You carved a new bridge and soundpost for
my 1890’s cello. The improvement in sound has been
phenomenal! I found your work of the highest quality, and the prices
reasonable. You have done work beyond my expectations.”
--from a cello performer and teacher “Your violin #12 came yesterday. It is
just what I wanted and expected—I love the tone and lively action. My conductor
at symphony will be pleased.”
--from a soloist and orchestral player “I purchased a Stradivarius copy from you
in April ’97. You were very helpful in making adjustments over the following
period of time to adapt the violin to my particular needs. I found you to be
knowledgeable about the instrument and meticulous in your work.”
--from a classical
violinist and fiddler “I am writing to express my satisfaction
with the excellent string instrument repair work you have done for our Public
Schools. Your shop is over 150 miles away, but the quality of your work leads
us to do business with you in spite of the distance. You attend to details,
point out, and correct problems that could lead to more costly repairs if
left unattended. I can recommend you without reservation.”
--from a
Music Supervisor, Public Schools “I sincerely appreciate the work you have
done. You really did a fine job. I will recommend you at every opportunity.”
--from a
fiddler/violinist “Your work is most professional and your
stand behind your repairs. Several years ago, I was able to purchase one the
fine instruments that you had restored. It’s a terrific instrument. You were
even able to provide a history of the instrument—interesting. Since my
purchase, I have assisted students in getting their instruments. You have
been fair and equally accommodating. It is a pleasure to work with you. You
are knowledgeable and excited about your work.”
--from a string teacher (Public Schools
& private lessons) “We had a cherished family violin restored
at his shop last year. The work was
far beyond our expectations. He analyzed
the instrument’s problems and knew how to correct them.”
--from a classical string teacher “He knows and loves his instruments, and
as a result provides very personal and high quality service to his
customers.”
--from
a classical violinist “I recently bought a new bow from
--from an internet blog “You take a sincere interest in your
customers and your service is outstanding.” --from an
award-winning fiddler “Hey there- I'm
a 21 year old college student and I've decided to learn the fiddle. I got one today! It seems very nice,
has a very nice tone to it, and I got a great deal on it. I'm already having a blast with it.” “If you don't
mind me asking, where did you find it?” “I got it from a
shop called --excerpts from thread posted on www.fiddleforum.com |
